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IoT & Travel with Covid19

IoT Innovations and the Future of Air Travel


COVID-19 has slowed the air travel industry significantly, with some regions being at a complete standstill. To stay operational, airports have been seeking help from governments and collaborating with airlines on new funding sources, fee waivers, and re-evaluating budgets. This has majorly increased the pressure on airports to cut down on operating costs. 

In addition to these cuts, there has been an increase in focus on health and safety which will define air travel of the future. 

Airports are closely following guidelines from their national public health authorities and information campaigns on keeping travellers safe. And while the traveller volume may increase in time, airports must respond quickly, despite having fewer resources and lower budgets.

Connected and intelligent technologies based on the Internet of Things (IoT) can help address many of these concerns.

How Can the Travel Industry Benefit From the IoT?

The travel and tourism sector is particularly well-placed to reap the rewards of IoT technologies.

The Internet of Things can enable further automation, more personalisation, and a greater customer experience. It can also streamline day-to-day tasks that go into running a hotel or travel company.

The use of smart devices can help to optimise the physical state of a hotel and its rooms and can reduce energy costs. On planes, sensors could even be used to alert staff when someone’s anxiety levels elevate above a certain level. Meanwhile, the IoT can provide tourists with greater control and access to information via their phone.

The Benefits 

Health and Safety

Customer experience and the welfare of travellers health and safety are at the top of the list when it comes to IoT improvements for the industry. IoT can help streamline important compliance requirements. Certain countries have a mandate that citizens must update their health information on government apps before they travel outside the country.  This is now particularly important when it comes to carrying documentation that a passenger has either been vaccinated against COVID19 or undergone a recent PCR test. Wearable tech devices at the airport can enable travellers to practice correct social distancing and maintain other health and safety compliance parameters.

Personalisation

One of the most critical aspects of using IoT in tourism is the ability to personalise what’s on offer based on the information collected and obtained from the tourists’ connectivity itself. The fact of knowing what tourists like and don’t like will help to personalise what is offered to them, by sending them ‘custom-made’ information and therefore fulfilling their expectations, and subsequently making them loyal customers.  This will help businesses understand if travellers are high risk or have special requirements in terms of social distancing when travelling.

Location Information

Companies operating in the travel industry can also use the Internet of Things to send location-specific information to customers, and to gather valuable data too. By combining smartphone capabilities with beacon technology or other sensors, messages can be sent to tourists at the point they are most relevant, based on where they are, and therefore let them know about any news on COVID19 numbers in the area they are travelling to. This may be news of a recent outbreak of COVID19. In less severe cases, this might mean sending messages about local attractions and times when they are least busy. The IoT can also be used to gather accurate data about the number of people using specific hotel facilities at different times, so that staffing levels can be optimised.

How IoT Will Help The Travel Industry Prevail

IoT goes beyond connecting devices and equipment. It offers the ability to unleash new forms of data that can enable airports and airlines to better serve their customers while keeping them safe and reassured that the highest level of precaution is being taken out. By remodeling their businesses they can achieve new levels of growth. 

With IoT, the ways of working at airports will change significantly. With lesser manpower needed, most operations will be focused on managing data generated from travellers, equipment, and vehicles. Be it sanitiser dispensers to cleaning, there will be a rise in autonomous machinery at airports, changing the way people work.

Davra is propelling change through IoT devices and platforms. From smart buildings to transportation, Davra can help ease your customers worries and ensure a seamless experience through the power of the IoT. To find out more, get in touch today.

Author

Brian McGlynn, Davra, COO

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